Participants will understand how verbal and nonverbal communication can influence the reactions and actions of others
Participants will learn strategies and tactics for improving their communication abilities
Participants will take away new ideas on how positively to interact with others in business, and influence them tactfully and diplomatically.
Attendees will be able to give three examples of the importance of clear client communications through writing.
Attendees will learn tips on verbal communication in the work environment including how to diffuse stressful situations.
Attendees will gain an understanding of the effect non-verbal communication can have when meeting with a client or co-worker as well as how to make sure all non-verbal communication works to their advantage.
Attendees will learn proper etiquette when communicating electronically including standard office signatures & styles in letters and e-mails.
Professional Practice Forum: The Importance and Impact of Professional Communication
Time: Noon - 1:30pm
Location: AIA East Bay Chapter Office, 1405 Clay Street, Oakland.
Cost: None; this forum is open to all. Please RSVP.
1.5 CES LUs
For more information: 510/464-3600